Refund Policy

Last updated: June 24, 2026

Our policy

All Hexly Pro purchases are final. We do not offer refunds for subscription payments, whether monthly or annual, except where required by Paddle's own policies or applicable law (see below).

We've designed Hexly so this is fair to you before you ever pay: every feature in Hexly is available on every plan, including the free and guest tiers, permanently. Paying for Pro does not unlock anything new — it only removes the daily usage limit. We will never paygate a feature; any capability we add in the future ships to every tier. You can fully evaluate the entire product, with no feature restrictions, using the Guest tier (5 free runs) or a Free account (5 runs per day, no time limit) before deciding whether to upgrade. Because there is no feature gate and no free trial that auto-converts to a paid plan, you always know exactly what you're purchasing before you purchase it — more capacity, never more capability.

Cancelling your subscription

You can cancel anytime from your account settings. Cancelling stops future billing — you keep Pro access until the end of your current paid period, after which your account reverts to the Free tier. Cancelling does not retroactively refund the current billing period.

Exceptions

This policy does not override:

Paddle's own discretionary or statutory refund process. Hexly is sold through Paddle.com Market Limited, our merchant of record. Paddle may, at its own discretion or where required by law (for example, statutory withdrawal rights in certain countries), issue a refund independently of this policy. You can find Paddle's own buyer-facing refund terms at paddle.com.
Applicable consumer protection law. If you reside in a jurisdiction that grants you a non-waivable right to a refund or withdrawal period, that right applies regardless of this policy.
Billing errors. If you were charged in error — for example, a duplicate charge or a charge after you'd already cancelled — contact us and we'll correct it.

How to request a refund

If you believe your situation falls under one of the exceptions above, contact us at kevinkwokux@gmail.com, or reach out to Paddle directly through their buyer support at paddle.net. Include your order/transaction ID if you have it.

We recommend contacting us before initiating a chargeback with your bank — chargebacks take longer to resolve than a direct refund request and may temporarily suspend your account while the dispute is reviewed.