Refund Policy

All Hexly Pro subscriptions are sold on a no-refund basis. Because Hexly offers a free tier and a guest mode that let you evaluate every feature before paying, we do not issue refunds for subscription fees once a payment has been processed, whether for a monthly or an annual plan.

The only exception is where Paddle, as Merchant of Record, independently determines that a refund is warranted under its own buyer terms, applicable consumer law, or its fraud and chargeback policies. In those cases Paddle's decision governs and we will honor it. We do not separately override or overturn Paddle's determinations. Separately, where mandatory consumer-protection law grants you a statutory right of withdrawal or cancellation — for example, the 14-day right of withdrawal in the EU and UK — that right is unaffected by this policy and continues to apply.

Cancellation. You may cancel your Hexly Pro subscription at any time. Cancellation stops future renewals. Your Pro access remains active until the end of the billing period you have already paid for, after which your account reverts to the free tier. Cancelling does not trigger a refund of any amount already paid.

No feature paygating. Hexly never locks features behind a paid tier. Every feature is available on every tier, including guest mode. Pro only removes daily usage limits. Because of this, a subscription grants additional usage volume rather than access to otherwise-hidden functionality, and fees reflect usage capacity already made available to you.

Questions about a charge should first be directed to Paddle via the receipt you received at purchase. You may also contact us at support@gethexly.com.